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Navigating Crisis with NDIS Clients: A Comprehensive Approach to Support

Article Title: Navigating Crisis with NDIS Clients: A Comprehensive Approach to Support

Author: Samantha Badrock Date Published: 13/11/2023



two hands reaching out to each other symbolising how to support a person in crisis
Navigating Crisis with NDIS Clients: A Comprehensive Approach to Support

As we navigate the complexities of the National Disability Insurance Scheme (NDIS), it's imperative to recognize the signs when an NDIS client might be in crisis, understand the reasons they may be hesitant to seek help, and provide holistic support to address their needs effectively.


Recognizing a client in crisis involves understanding subtle signals. Changes in behavior, increased anxiety, or withdrawal can be indicators. Clients may hesitate to reach out due to the stigma surrounding mental health or the fear of judgment. It's crucial to foster an environment of trust, where clients feel comfortable sharing their struggles without fear of repercussions.


When faced with a client in crisis, creating a supportive atmosphere is paramount. Encouraging open dialogue about mental health, actively destigmatizing mental health issues, and normalizing the conversation around seeking help are essential steps. Offering a range of assistance services, including mental health resources, crisis helplines, and counseling options, ensures that clients have access to a diverse support network tailored to their individual needs.


In our commitment to providing comprehensive support, we advocate for a holistic approach that goes beyond conventional services. At Art by Samantha Badrock, we offer specialized private art classes for individuals with disabilities. Our approach is more than just art instruction; it's about creating a nurturing and inclusive space. By incorporating mental health awareness into our programs, we aim to address the multifaceted needs of our clients. From fostering creativity to promoting mental well-being, our commitment extends to creating a supportive community where individuals can thrive.


As we navigate the intricacies of the NDIS, it's crucial to understand that clients facing crises require personalized and holistic assistance. By recognizing signs, fostering an open dialogue, offering diverse support services, and incorporating mental health awareness into our programs, we can collectively contribute to a more supportive and compassionate NDIS community.


Here is our 5 step plan to recognise when our clients are in crisis and how to help them

1. Observe Changes in Behavior: Keep an eye out for any sudden changes in the client's behavior, such as withdrawal, mood swings, or increased agitation.

2. Open a Gentle Conversation: Approach the client with empathy, expressing concern and creating a safe space for them to share their feelings without judgment.


3. Listen Actively: Pay close attention to their words, emotions, and body language; listening actively can help you understand the depth of their struggles.


4. Connect with Support Services: Offer information on available support services, guiding them to professionals who can address their specific needs.


5. Follow Up and Stay Engaged: Keep in touch, showing ongoing support and encouraging them to seek help, reinforcing that assistance is available whenever needed.

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